Terms and Conditions for MyDr

Effective Date: September 4, 2026

Provider: HelpToAI Ltd.

Platform: MyDr

1. Introduction & Scope

MyDr is a digital healthcare platform operated by HelpToAI Ltd. that enables users to book doctor appointments and serials from home. By downloading, accessing, or using the MyDr app, you agree to comply with and be bound by these Terms and Conditions.

2. Account Registration

  • Verification: Users must register an account and complete mobile phone number verification to access booking features and manage appointments.

3. Booking Features & Services

  • Booking Process: Users select their preferred doctor or hospital, choose an available date and time slot, and tap "Confirm Booking" to complete the reservation.

  • Advance Booking: Users can book doctor serials up to 1 week (7 days) in advance to secure appointment times. Some doctors can allow more or less time to book, information will be shown in the app at the booking time.

  • VIP Premium Serial Service: The VIP Serial option provides prioritized access to minimize waiting times at hospitals or doctor chambers. Once your scheduled time slot arrives, you will be called next to see the doctor. Please note that if a doctor is delayed or unavailable due to unexpected emergencies, short waiting times may still occur; however, we assure you that as soon as the doctor becomes available, VIP bookings will be attended to first.

  • General Serial Service: This is our standard, budget-friendly booking option. General serials follow a sequential queue, which means waiting times can be significantly longer depending on patient volume. If you prefer a seamless experience with minimal waiting, we recommend booking a VIP Premium Serial instead.

4. Pricing, Wallet & Payments

  • Payment Gateway: MyDr utilizes the secure AamarPay Gateway, supporting payments via bKash, Nagad, Rocket, or standard debit/credit bank cards.

  • Wallet Top-Up: Users can add balance to their in-app wallet via the 'Add Money' or 'Top Up' section.

  • Wallet Expiry: Funds added to your in-app wallet do not expire and remain in your account until used.

  • Serial Fees:

    • General Serial fees start from 10 BDT or higher, depending on the physician or specialist.

    • VIP Premium Serial fees start from 500 BDT or higher, depending on the physician or specialist.

5. Promotional Offers & Free Vouchers

  • HelpToAI Ltd. may occasionally distribute promotional offers, discount codes, or free appointment vouchers within the MyDr app.

  • Free vouchers or promotional balances carry no monetary cash value and cannot be exchanged, transferred, or withdrawn as cash.

  • Non-Restorable Vouchers: If an appointment booked using a promotional offer or free voucher is cancelled by the user, the voucher, discount, or promotional credit will be forfeited and will not be re-issued, refunded, or credited back to the user's account.

6. Contact & Support

For platform support or inquiries:

Services

Mobile apps and AI solutions for healthcare and Enterprise.

Contact

Support

info@helptoai.com

© 2026. All rights reserved.

Sylhet Branch Mobile:
+880 18 8368 7933